The Hewitt Centre Telephone Contact List
Communicating with the unit by phone is an important part of your treatment. Your satisfaction with the care you receive from the unit is important to us so in order to help us improve communication we have devised the following information:/newimg_101.jpg)
Contact List:
Reception 0151-702-4121
Use this line to speak to a clerical officer to advise us of changes to your details such as change of address, check / change NHS waiting list. This line does have a voicemail service so if necessary you can leave a message that will be picked up by the staff and dealt with accordingly.
North West Fertility: 0151-702-4287
Use this line to speak to Business Manager Katherine Jenner to advise her of changes to your details such as change of address, check / change / arrange self-funding consultation appointments, to check if your self-funded referral has been received or to discuss invoice or payment issues. This line does have a voicemail service so if necessary you can leave a message that will be picked up by Katherine and dealt with accordingly.
Nursing Station: 0151-702-4123 / 4249
Use these lines to speak to a member of the nursing team to book treatments, book ultrasound scan appointments, discuss the outcome of treatment or discuss any problems or concerns regarding your treatment.
Directorate Administrator: 0151-702-4436
Use this line to speak to Jacqueline McGlashan to discuss NHS funding issues. This line does have a voicemail service so if necessary you can leave a message that will be picked up by Jacqueline and dealt with accordingly.
Laboratory Administrator: 0151-702-4124
Use this line to speak to Jan Lee if you have embryos in storage and wish to discuss storage payments or are responding to a letter from Jan concerning storage issues.
Sister's Office: 0151-702-4124
Use this line to speak to a member of the nursing team regarding general queries such as opening times and to receive general information.
Ovum Donation Co-ordinator: 0151-702-4212
Use this line to speak to Maureen Richards to discuss any aspect of ovum donation treatment. This line does have a voicemail service so if necessary you can leave a message that will be picked up by Maureen and dealt with accordingly.
Patient Information Evenings: 0151-702-4464
Use this line to speak to Patient Information Evening Coordinator Jennie O’Malley, to discuss attending or changing the date of your patient information evening.
Counsellors: 0151-702-4075
Use this line to speak to a member of the counselling team to arrange / change counselling appointments or to discuss any concerns regarding treatment. This line does have a voicemail service so if necessary leave a message that will be picked up by the staff and dealt with accordingly.
/maternity_11.jpg)
Seminology Laboratory: 0151-702-4214
Use this line to speak to a member of the Seminology staff to make / change an appointment for the Seminology laboratory. This line does have a voicemail service so if necessary you can leave a message that will be picked up by the staff and dealt with accordingly.
Hewitt Centre Quality Manager: 0151-702-4466
Use this line to speak to Sister Chris Malone to discuss any comments or concerns regarding you treatment. This line does have a voicemail service so if necessary you can leave a message that will be picked up by Chris and dealt with accordingly.
Fax: 0151-702-4042
The fax machine is located in the Sister's office and can be used to fax messages or documents to any member of staff.
We hope that you find this information useful.
The Hewitt Centre Team
