During your Clinic Appointment
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Car parking
There is a large car park for the use of patients and visitors, within the hospital, for which there is a charge.
Where we are
The department is on the ground floor of the hospital and can be found by following the acorn sign. You can also receive directions from the staff on the Reception desk at them main entrance.
Appointment times
We call patients in order of their appointment time, not in order of arrival. We suggest that you plan your journey so that you arrive 5-10 minutes before your appointment time.
We do our best to ensure that you are seen within thirty minutes of your appointment. Sometimes appointments are delayed because a doctor has been called to deal with an urgent case or has had to spend longer than expected with another patient. Please be patient if this happens. You will be seen as soon as possible. We will keep you informed of any delay by the notice boards situated in waiting areas.
You should also allocate extra time for the possibility of undergoing tests, before or after your clinic appointment.
When you arrive in Outpatients.
Please report to the Reception desk where staff will check your personal details. These will include details of:
- your name
- your address, including postcode
- your G.P
- Contact telephone number
This information is important, as it will allow us to contact you or your G.P if necessary. Your medical records will be given a hospital number that is unique to you and you will find this on the appointment letter that has been sent to you.
Confidentiality
All the information concerning your health is confidential. All staff who have contact with you and your medical records are obliged to maintain confidentiality at all times.
What will happen in the clinic
Your Consultation/newimg_031.jpg)
Each clinic has its own routine and its own team of medical, nursing and clerical staff. All staff wear I.D badges which give their name and occupation.
All new patients will have a full medical history taken and will be asked if they wish to be examined. You will have a nurse with you whilst you are being examined.
Although you will have been allocated to a particular consultant, another member of the medical team may see you.
You may be asked if you are willing to be seen by or have a student doctor, midwife or nurse present during your clinic visit. Although attending clinics is part of the training for these students, it is your choice whether you wish to see them or not. Whatever your decision, your treatment and the standard of care you receive will not be affected.
You may need to have some minor tests or treatments whilst you are in clinic. These will be explained to you and will only be carried out with your agreement.
Blood tests
You may need to have some blood taken and this will be done during your appointment or you may need to return to the department at another time. These samples are usually taken by the nursing staff in the department. If you need to come back on another day, you will be given written information about the times that you can attend.
X-ray or Ultrasound
You might need to have further investigations in our x-ray/ ultrasound department. This will be arranged before you leave clinic. The doctor will order this investigation using our electronic information system but you will need to go over to the department to make an appointment. If you are given a further outpatient appointment, your x-ray or ultrasound appointment will usually be made for the same day. The x-ray/ultrasound department can be found directly opposite to the entrance to the outpatients department.
Admission for operation
You will be given the information you require on your condition and the need for admission for treatment before leaving the clinic. Please feel free to ask the doctor or nurses as many questions as you wish. It may be helpful to come prepared with a written list of your queries so that you do not forget what you want to ask. Once the doctor has explained the proposed operation to you, you will be asked to sign a consent form.
Booked Admissions
As part of a national programme, Liverpool Women's NHS Foundation Trust has set up a new way of arranging for patients to be admitted for operation. Most patients needing surgery will be able to arrange the date of admission before they leave clinic. On your way out of the department you will be directed to our admissions office. Arrangements will also be made for you to attend the Pre-operative assessment clinic one week before your admission.
If you are not given a date before you leave, an admission date and information concerning your attendance at pre-operative assessment clinic will be sent to you within a few weeks. Link to Pre-Operative Clinic
