Before You Attend Clinic
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You will receive an appointment letter and a card, which will tell you the date and time of your appointment and the name of the consultant or clinic you will be attending.
Changing or Cancelling Appointments
If you need to contact the hospital, please quote your hospital number, which you will find on your appointment card and letter. If you wish to change or are unable to keep an appointment for any reason, please phone the department as soon as possible so that your appointment can be offered to another patient. If you fail to attend without letting us know, you may not receive a further appointment.
Last year almost one in five of our patients failed to attend for their appointment. This means that other patients, who could keep an appointment, are waiting longer. If for any reason you cannot keep your appointment, please let us know by calling:
Tel: 0151 702 4080 between 8.30 and 4.30 p.m. Monday to Friday. An answer machine is available out of hours.
Special Needs Advisor
We have a Special Needs Advisor who provides a support service for women with any disability who need to attend a clinic or who require admission to the hospital. .Along with your appointment card, you will receive a questionnaire asking if you have a disability or long term illness and whether you require support and advice from our advisor. You can also contact:
Jackie Rotherham,
Disability Advisor on
Tel:0151 702 4012 or
e-mail:Jackie.Rotherham@lwh.nhs.uk
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If you are not able to travel to the hospital by car or public transport, your G.P will arrange for you to be brought to the clinic by ambulance.
The ambulance service will not be able to give you an accurate time for collection from home or for your return from the hospital. We usually advise that, if you have a morning appointment, you should be ready for pick up at 8.30 a.m.The ambulance will normally arrive for you by 10.30 a.m. at the latest. If your appointment is for the afternoon, you should be ready for pick up at 12.30 p.m. The ambulance should arrive for you by 2.30 p.m. at the latest.
Interpreting service
Your G.P will let us know if you need the help of an interpreter and this will be arranged by the hospital.
What to bring with you
- your appointment letter or card
- your GP's address and telephone number
- details of any medication you are taking
- special treatment card or record book if appropriate
- a urine specimen
- loose change for refreshments and car park fees
You might find it helpful to write down any questions that you have for the doctor. You are welcome to bring along a close relative, partner or friend to accompany you during your consultation.
